Customer Feedback

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From: Chengky

Sent: Wednesday, April 25, 2007 3:22 PM

Subject: Thank you Ms Thanh Huong


Dear Ms Thanh Huong,


We wish to thank you for your kind assistance in ensuring our trip to Hanoi recently – 19 April 2007 to 23 April 2007 a comfortable and memorable one.


We would like to personally thank Mr Truong and also the driver, Uncle Trung for their patience and assistance towards us during our stay.


If possible, we would like to have Mr Truong’s e-mail address in order for us to send him some pictures.


Some of my friends are already planning for Hanoi trip and I would recommend your agency to them.


Thank you and warmest regards,

Gina Cheng



From: Graham

Sent: Wednesday, April 25, 2007 3:17 PM

Subject: Spinkston Family Trip


Dear Thanh Huong (Ms),


Our family would like to pass on our sincere thanks for our recent wonderful trip to Vietnam. We thoroughly enjoyed all the places we visited and our guides were very professional and helpful.


One thing I’d like to bring to your attention is the accommodation in Vung Tau. The Dic Star hotel was very nice however it did not cater for Western tourists. The breakfast buffet was limited to Vietnamese food only and we found that we could not change our travellers cheques at the hotel.


We enjoyed the trip so much we plan to return in 2008 and will definitely use your services when we have more of an idea for an itinerary. We will also happily recommend your services to anyone else in Australia planning a trip to Vietnam.


We hope that Hieu’s sister has fully recovered from her recent operation and wish her well.




Jayne Spinkston



From: Variety Travel

Sent: Tuesday, May 01, 2007 6:15 PM

Subject: RE: booking


Dear Huong Tina,


We are back from holiday in Cambodia and Vietnam for a few days and would like to thank you very much for your help. Everything was arranged very good and we had really a great holiday! If I knew it in advance you would have been allowed to arrange the whole trip, because excursions arranged through your agency were very good!

I hope in future when we have other clients travelling to Vietnam you would like to help us again!


Best regards from sunny Holland,


Nadia and family


From: "Betty Clement"
To: "VietnamOpentour-Sinhcafe"
Sent: Friday, April 06, 2007 5:16 PM
Subject: Trip Wrap-up

Hello Tina,
We have been home a week now and are finally rested and over jet lag. 

We left Vietnam and spent a week in Korea before flying back to the USA from Seoul.
I want to tell you how very much we enjoyed our tour of Vietnam.
Everything you arranged for us was top notch.  The guides, the drivers,
the hotels and the food couldn't have been better.  I think that we did
mention only one restaurant that we didn't care for...the Hong Kong
Restaurant in Halong Bay.  We were very impressed with your company, and
when we come back, we will certainly contact you.  And, in fact, we hope
to send many customers your way.

We were sorry not to see you face to face while we were in Hanoi, but  maybe next time.

Thank you again for arranging an unforgettable journey.


From: "Alvarenga Arani"
To: <>
Sent: Wednesday, April 04, 2007 11:36 AM
Subject: RE: Vietnam Highlights Tour - 21 March 2007
 Hi Tina,
 Thank you for organising our Vietnam Trip.
 We all had a fantastic time and enjoyed ourselves immensely.
 I would like to comment that ALL of our tour guides were FANTASTIC.
 They made us feel welcomed, were friendly, had great people skills and
 were always willing to help.  I would specially like to comment on our
 second tour guide Bing, he was wonderful and we really appreciated his
 enthusiasm to teach us Vietnamese history.  He is very knowledgeable and
 should be commended on his outstanding people skills.
 We would also like to commend all the drivers for their friendliness and
 skill in driving in peak hour traffic! :)

We loved all the different places this tour took us on and the hotels
 were good, especially the one at halong bay (although we were confused
 why we kept been givem twin rooms as we requested doubles).
 I would like to say however that we were not happy with the REX hotel as
 it was very noisy and not as nice as the other hotels.  I think when we
 go back we will be requesting another hotel at Ho Chi Ming city.
 This tour was definitely a highlight and we are all definitely keen to
 go back next year so we will definitely be keeping in touch with you.
 We will also be recommending it to our friends and family.
 Thank you again and we will hopefully be in touch in 2008!
 Kind regards,

From: "Galit Pniel" <Galit.Pniell@com>
To: <>
Sent: Monday, October 23, 2006 12:40 AM
Subject: Letter of Recomendation

Monday, October 23, 2006
Letter of Recommendations For Vietnam open Tour

On the beginning of October 2006 we travel 16 Days to Vietnam , Cambodia

Our Group contain 16 People From Israel

We Ordered the Trip from Vietnam Open Tour- Arranged by Giang Nam .
Our Israeli Guide that works many Years with other companies Says it was the best !!
Everything arranged excellent all the Hotels Guides and Services were Great
I want also to thanks Hoa – the Tour Guide for the North of Vietnam He Helped Us a lot and was with a lot of Knowledge He was really very Nice and Helpful.
The Guide of North of Vietnam Named Khoa he was great and Helpful
The Guide in Siem Riep Named Pyrom –his knowledge and English was excellent .

We enjoyed very much

We wish you all The best .

Best Regards
Galit Pniell
Security and Networking Specialist
IBM Global Services
Tel: 03-9165281

----- Original Message -----
From: nathan gover
To: VietnamOpentour-Sinhcafe
Sent: Wednesday, October 25, 2006 2:27 AM
Subject: thanks

Dear Mr. Tung
On behalf of my group and me I would like to thank you and your company for the wondreful tour that you arranged for us in Vietnam and Cambodia.
The service, the transpotations, the guides and the acommodations were excellent and we enjoyed the trip very much.
We will recommend you to our friends who wish to travel to the far east by no hesitations.

Best wishes-
Dr. Nathan Gover
Jerusalem, Israel.

From: <>
To: <>
Sent: Tuesday, July 25, 2006 7:58 AM
Subject: Vietnam tour

Dear Mr. Thanh Tung
Just a few words to tell you that we were really satisfied with our trip
in Vietnam. The organisation, the tour guides and all was perfect. We have
enyoyed very much our trip in Vietnam. It is a country we really like, the
landscapes, the people, the temples.... . You should have some partners in
Spain as I am sure Vietnan is an unknown country for a lot of spanish
people that can discover in the future

Thank you very much and best regards

Ignacio Barbudo

From: The Rendles
Sent: Monday, July 10, 2006 1:43 PM
Subject: Re: tour june/july 2006

Thank you for a fabulous tour. All our guides were excellent and had a good sense of humour. A special mention should be made of the drivers we had in Ho Chi Minh especially the second one he was brilliant. Thank you very much and I highly recommend your company to future visitors to Vietnam.

His e-mail address is You can leave a message on Steves cellphone
if you need to contact us. 021356672.

From: "John & Patricia"

To: "VietnamOpentour-Sinhcafe"

Sent: Wednesday, April 12, 2006 11:56 AM

Subject: Attention: Mr Thanh Tung


Dear Mr Thanh Tung,
I would very much appreciate it if you could forward the following message to your supervisor. You have given us excellent service, along with that of Ms Hoang Thao, and we would like to acknowledge that.
With many regards, - John Thompson


My wife and I live in Canada, and were planning a trip to Vietnam.
We had heard good things about Sinhcafe, and began to make enquiries through that way.  We came into contact with Mr Thanh Tung, of your 30 Hang Be St, Hanoi, office.
He provided us with prompt replies to our many questions. He was very good at making, and changing, arrangements.  As a result, our time in Vietnam was extremely enjoyable.
He has an excellent ability to understand our needs, and to work with us to make an itinerary tailored to our individual requests.
I would also like to mention the very helpful and courteous way that Ms Hoang Thao dealt with us. She is also extremely efficient.
I have asked Mr Thanh Tung to pass this message on to the supervisor. You are free to quote me to others, to tell them about the good people that you have at Sinhcafe.

Sincerely yours,

John Thompson, 
Box 335, Dorset P0A 1E0, Ontario, Canada.

From: Dianne Cashin
To: 'Asia Pacific Travel'
Sent: Monday, July 03, 2006 4:27 PM
Subject: Our trip to Vietnam 12th June- 25th June 2006


Thank you very much for making our holiday in Vietnam very special.

The service and accommodation and meals were great.

HOA was very kind, organized and considerate to us and told us many stories about your people and country.

He is an exceptional guide, your company should be proud of him.

AN was also good, he showed us his local area well.

Thanks to the drivers, they also did a great job.

We all loved your country

We will recommend your company to our friends and family

Thanks again

Dianne Cashin

From: gnewport
To: VietnamOpentour-Sinhcafe
Sent: Tuesday, March 14, 2006 9:25 PM
Subject: Our tour in Vietnam.

Attention Manager,
My wife and I wish to let you know that we enjoyed our recent Vietnam tour (19/2/06--1/3/06) conducted by your company. There were a few minor glitches along the way but we would like in particular to commend Hien who gave us excellent attention on the Hanoi section of the tour and we felt that he carried out his tour guide duties in a very professional manner. Please pass on our best regards to him and tell him I tried to send him a personal email to say thanks again but for some reason the email did not transmit(maybe a wrong address) We hope to revisit again sometime in the future.

Regards from Val and George Newport.


From: Dianne Wilkinson


Sent: Sunday, February 05, 2006 4:51 AM

Subject: RE: Fw: Taste of Vietnam tour - Att Dianne Wilkinson and Terry Wilkinson


Dear Thu Huong

We have just returned to Australia after our trip through Asia (then later to europe, that is why this is late!)

I thought we should write and thank you very much indeed for such an excellent trip. You and your staff exceeded our expectations in quality of service at a very good price. We all really enjoyed ourselves and would be happy to reccomend your company to our friends as well as using your company in the future. Your country is very beautiful and your emplyees showed it at its best. I would especially like to thank our first guide Mr Kim Khoa, who was exceptional in his assistance to us and set a high example for his colleagues to follow. Our enjoyment was due to the quality, friendliness, flexibility, patience and humour shown by your guides. We could not have had a more pleasant time.

thank you all very much.

Dianne & Terry Wilkinson

From: Ekke.Vanvliet


Sent: Tuesday, April 18, 2006 6:01 PM

Subject: Trip to Vietnam


Hello mrs Hunong,

we would like to thank you for your excellent organisation of our travel arrangements
for the week of Saturday 8 April to Friday 14 April (visit Mekong Delta, Phu Quoc and Danang).
We enjoyed it a lot.


Ekke van Vliet
Natalia Timofte


Dear Mr Nam
Thank you for your concern. My father is doing very well and is eating and
walking. Once again thank you very much for the help you and your company
gave us. In particular I would like to thank Mr Long in HCMC, my mother
said she could not have coped without him. When I get back to Australia I
will write a longer letter. I will also write to Lonely Planet to let them
know how good you were to us.

Desiree Moran

Dear Mr Nam

Just a short note to thank you once more for all the trouble you and your company went to on our recent tour of Vietnam. My father is well now and will have another operation here in Australia in a few months time. After that he should be back to normal.
My family and I really appreciate everything you did for us. We were still able to enjoy our time in Vietnam even though my father was in hospital. You and your company could not have made it easier for us. We are very grateful for the tours, meals and accommodation you arranged for us at such short notice and that you did not charge us for all the problems we caused you. We had a lot to worry about in Ho Chi Minh City with my father's illness and trying to answer all the questions our insurance agent had about paying my fathers medical bills and it was nice to know that you tried to make sure we had a good time.
I would also like to let you know that we thought the three guides we had were very good. In particular, Mr Long in Ho Chi Minh City was fantastic. He really helped my parents on their first night in HCMC when they had so many decisions to make. He looked after my mother until she left the hospital at 10.30pm and even then took her to a restaurant to make sure she had something to eat. Mr Long is a very good guide. He has a good knowledge and is also a very entertaining person and very good company - I would recommend him.
When we got home to Australia, we told our travel agent about your company. Booking tour packages through Australia for Vietnam is very expensive and usually costs US$100 per day per person without airfares. Our travel agent, Ros is thinking of travelling to Vietnam so we gave her your company's details. I hope she contacts you. Hopefully she will recommend you to other people enquiring about Vietnam. I also wrote to Lonely Planet about how well we were treated by your company. Please let me know if I can do anything else for you and write to anyone else to recommend you.
Once again, many, many thanks from my family and myself.

Desiree Moran

From Australia - Date: Sun, 30 Jun 2002 22:37:58 +0700

From: RBrink
Sent: Wednesday, February 27, 2002 4:32 AM
Subject: Vietnam Trip

I would like to thank you for a job well done. You handled everything as you promised, and did things in a real business like manner. The tour people you had looking after us were great, and we really appreciate everything they and you did to make our trip a real success.


Roy Brinkman


Dear VietnamOpentour ,

We are now safely home back in London - Thank you for arranging for our trip
to Sapa which we enjoyed.

May I take the opportunity to wish you a very Happy New Year. With best

Kim Clarkson - Date: 18 December 2003


Dear Giang Nam,

I am writing this letter to thank you for your help during our tour.
We would like you to thank NGUYEN NHU LONG for his help and knowledge during our stay in Vietnam, he was a very nice young man, and gave us a lot of insight.

We would also like you to thank, LE VAN MY, he was very good, we got a lot of information from him, and we were very pleased to be in his company.

Thank you for your help.

- Jacqueline Petrella ( Mrs )
- Franco Petrella ( Mr )
From 19 days tours in Vietnam

Friday, February 20, 2004 9:52 PM


From: "Marilyn Ehsman"
To: "VietnamOpentour- SinhcafeTravel" <>
Sent: Monday, January 26, 2004 4:20 AM
Subject: Our trip

Dear Giang Nam,

We would like to thank you very much for organising our trip. Everything was great and the tour guides were very good as well as the drivers. We enjoyed
every day visiting new places. We certainly will recommend you to anyone planning such a trip.

Once again thank you.

Marilyn Ehsman and Geoff McMillan


From: Patrik Dietrich
To: 'VietnamOpentour- SinhcafeTravel'
Sent: Wednesday, January 28, 2004 3:45 PM
Subject: Hello from Germany......


sure we remember you !!

We also wish you a happy and peaceful New Year and hope you are OK.

We are planning to come back to Vietnam in April 2005.

This year we unfortunately have no time for a longer Trip but in 2005 you’ll

see us again.

So far we wish you all the best and good luck for your business !!


Patrik from German

If you like to see the pictures from our Tour in 2003 you´ll find some of them them on


From: Lone Mogensen
Sent: Sunday, March 07, 2004 3:57 PM
Subject: From Kjell Jensen, Denmark

Dear mr. Nam and the rest of the staff from Sinhcafe.

We are the other part from Hennin Nedergaard group and even that mr. Nedergaard will send you a mail we thougt we will too. We want to thank you for a very good and exciting trip from 19-1-04 to 7-2-04. Even that there where more cold up north than we wxpected - but thats not your fault. Maybe we can come back sometime when there are warmer. You have taken very good hand of us and has been following us all the way from north to the south and allways knowing where we where. So once again thank you very much.

Yours sincerly
Susanne and Kjell Jensen, Denmark


From: WillGrndPndr@com
Sent: Thursday, February 19, 2004 10:23 PM
Subject: Thank You

Sir, My name is Guillermo I. Reyna and I used your services from Ho Chi Minh City from Jan 13, 2004 to Jan 31, 2004 and I was extremley happy with everyone responsible and where we went and stayed and ate. I will be going back maybe in January 2005 and would like to use your services again. Again Thank You. Also would you please give me the EMail address to your office in Ho Chi Minh City so I would thank Mr. Toan. I have his phone number and address but not his email.

Guillermo I. Reyna


Sent: Friday, April 09, 2004 9:21 PM
Subject: To Mr. Nguyen Giang Nam

Dear Mr Nam,

Thank you very much for your warm message.
We had very nice time there.
We all enjoyed Vietnam tour.
I will try to visit there again.
Thanks again manager.
And thanks to Van Anh.
Warmest regards,


Byung-Moo Kim(Mr.), Prof. of Social Studies Education, Dean of College of Education and Graduate School of Education, Kongju National University
phone : +8241-850-8200 mobile : +8211-9015-2013 domestic 011-9015-2013

From: Jon Hopper
To: VietnamOpentour-Sinhcafe
Sent: Monday, January 19, 2004 12:45 PM
Subject: Re: vietnam holiday

Dear Miss Huyen,

My famiy and I would like to thank you and all your staff for the wonderful holiday that we had in Vietnam. Your service was very proffessional and I have recommended your company to my friends.

Please pass on our special thanks to our guides:
Mr Phuong
Mr Hoang
Mr Mei
Mr Dung
They were without exception very proffesional and helpful.

Our best wishes for the coming Tet holiday. We hope that you have a peacse and prodperous new year and look forward to our next visit to your beautiful country.

I have one further request. Could you please let me know if Mr Phuong received the parcel, containing books and pens, that we sent for the Hmuong children. The parcel was sent to him care of the Victoria Sapa hotel, from my HCMC office, a couple of weeks ago and I am wondering whether it has arrived yet.

Thanks and best regards

Jon Hopper


From: Jack Moore
Sent: Sunday, March 07, 2004 8:36 AM
Subject: Vietnam trip

Dear Van Ahn,

We are home and want to thank you for all your help. We enjoyed our trip and also felt it was very informative. Should we here of anyone planning a trip to Vietnam, we will tell them of your service.

I plan to provide some information and comments about Vietnam to friends over the e-mail.


Jack and Dolores


From: <Janice.Dyer@ >
To: "VietnamOpentour- SinhcafeTravel" <>
Sent: Monday, January 05, 2004 12:59 PM

Hello !
we just returned from VietNam on Saturday, as you know. Thanks very much
for all of your arrangements and help. I would like to give you some
feedback on your service.

- email response - GREAT ! It was very, very helpful to me to be able to
discuss quickly with you by email, so thanks very much !
- visa on arrival - please feedback to the government; this is exactly the
kind of action needed to stimulate tourism. If we had to get the visa from
the embassy or consulate, we would have chosen a different destination. I
also see that they are now issuing on arrival visas to Japanese, so that is
a good step !!!
- tour guides - we greatly enjoyed travelling with Miss Nhu !!! She had a
good knowledge about the tombs and pagoda. She also explained about a lot
of Vietnamese culture, history and background. She has a very pleasant
personality and she always went the extra step to make sure our everything
was satisfactory; several times she checked the menu in advance to make
sure we were not eating the same foods for every meal. This is the kind of
enthusiasm, anticipation and service that will serve her well in the
future. Please feel free to send these comments to her, as well as my
email address; she still has one question she needs to answer for us !!!
Thanks. Also, Mr. Tuan explained My Son quite well and we appreciated his
tour. We also appreciated Miss Van in Hoi An. Although she was not a tour
guide, she tried her best to help us given the situation. Mr. Giap was a
nice man as well
- meal situation - the food was delicious but it was too much !!! I think
we should have booked half-board only ..... or maybe most people eat more
than we do ?
- overall - I have to say that the Hanoi/Halong Bay and Hue pieces were
well-handled. Somehow, the communication broke down in Hoi An. Perhaps it
is because you do not have strong local support ? In the end, everything
worked out okay. We are fairly experienced travellers so the problems were
not so big for us. But for others, it might not have been a good
situation. So perhaps you might consider giving people the local phone
numbers for support.

Thanks again for your help. We really enjoyed visiting VietNam and would
like to recommend your agency to any who ask.

Best wishes for the New Year !

Janice Dyer

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